One unanswered question can cost you a sale.
Customers often need to know more about sizing, shipping, returns, or warranty before buying. If they don't get a timely response, they may leave.
Abandoned carts
Customers are unsure about a product but don't get answers at the right moment.
Questions blocking purchases
Shipping costs, delivery times, returns, and warranty all directly affect buying decisions.
Support spikes during campaigns
Flash sales, holidays, or campaigns cause a sudden surge in questions.
Costly returns
Unclear information leads customers to buy the wrong item, resulting in returns and higher operational costs.
Help customers buy faster and with more clarity
AI agent understands your products, policies, and sales process to advise customers right when they're ready to buy.
Product advice
Answer questions about sizing, materials, colors, product comparisons, and suitable recommendations.
Order support
Help with order status, shipping, address changes, and post-purchase questions.
Fewer repetitive requests
Automatically handle common questions so staff can focus on more complex cases.
Higher purchase intent
Customers get advice while they're still interested, reducing hesitation before checkout.
One experience across channels
Website, Zalo, Messenger — customers get the same quality support wherever they message.
Policy-accurate answers
Agent responds according to your store's return, warranty, and shipping policies.
Start smarter shopping support
From product catalogs to sales policies, you can get your agent running in just a few steps.
Import catalog and policies
Upload product listings, pricing, return/warranty policies, and FAQs.
Customize consulting style
Set up brand voice, product recommendation scripts, and handoff conditions.
Deploy across channels
Connect to your website, Zalo, or Messenger to support customers where they shop.
Monitor and optimize
Track common questions, purchase bottlenecks, and improve consulting content with real data.
